Refund & cancellation 💸

1. Cancelling before work starts

If you cancel your project before we start work (i.e. before the design or development stage begins), we refund your advance in full.

2. Cancelling after work has started

Website projects involve custom work done specifically for you. If you cancel after work has started, payments for milestones that are completed or in progress are not refundable, because that work has already been done.

Any amount you paid for milestones we have not started yet is refunded in full.

3. Domain, hosting & third-party charges

Domain registration, hosting, premium themes/plugins and other third-party purchases made on your behalf are non-refundable once purchased, as these providers do not refund us. Where possible, we transfer these to your name.

4. Maintenance plans

Maintenance and support plans can be cancelled anytime. Cancellation stops the next renewal; the current paid period is not refunded on a pro-rata basis.

5. Duplicate or failed payments

If you are charged twice, or money is deducted but the payment fails, the extra or failed amount is refunded in full. Failed transactions are usually reversed automatically by your bank or Razorpay within 5–7 working days.

6. How to request a refund

Email hello@techchacha.com or call +91 88942 24402 with your name, registered mobile number and the payment / invoice number. We respond within 2 working days.

7. Refund timelines

Approved refunds are processed within 5–7 working days to the original payment method (UPI, card, net banking or wallet) through Razorpay. Depending on your bank, it may take a few more days to reflect in your account.